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Learn MoreIn the Media
Follow the Leader: A Guide to
Effective
Management Skills
Zach’s
Journey from Skateboarder
to Dental Office Manager
DEEP DIVE: Zach Shelley
from Satellite Family Dentistry
Practice Management Mastery
Checking In,
Not Checking On
Pushing Limits: From
Kickflips to a 24 OP Practice
Practice Management Mastery
Checking In, Not Checking On
More Podcasts and Articles
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Breaking Barriers & Doubling Practice
Growth in 4 Years as Office Manager -
Manage What You Measure –
3 KPI’s You Must Track
with Zachary Shelley -
Breaking Barriers & Doubling Practice
Growth in 4 Years as Office Manager
MEMBER FEATURE PEER-TO-PEER ARTICLE
Customer Service that makes a difference
Every day, we interact with people, whether at our dental practice, when we go out for lunch, or at the grocery store on our way home. No matter where we are or who we see, we experience customer service in one way or another. These experiences shape how we feel about specific businesses and who we recommend them to. It takes only one thing to sway a customer (or in this case, a patient) in either direction. Here are some ways to help shape your patient customer service experience positively... READ FULL ARTICLE
